FAQ

1.Order Issues

Q1 : How To Cancel Order ?
  1. You Can Cancel The Order On the 'My Orders' Page Before It Ships Out Within 6 Hours After Payment Or You Can Contact Us As Soon As Possible And Get Confirmation
  2.  If You Want To Cancel The Order Within 6-72 Hours After Payment, We Will Charge You 15% Of The Entire Order As A Service Fee.
  3.  After 72 Hours When Your Payment, The Order Cannot Be Cancelled Because The Package Is Ready To Be Shipped. If You Must Cancel, We Will Not Refund. Shipped Or Complete These Orders Have Been Sent Successfully Signed And Cannot Be Cancelled.
Q2: How To Add Some Items?
If You Already Placed One Order But Want To Add Some Items, Please Enter Your Order, Check The Details Of Your Order, Put The Quantity Of Items You Want To Add Then Pay This New Order. If You Already Paid, Please Email The Items You Want To Info@ijoyen.Co.Uk, Then We Can Help You.

2.Delivery

Q1 : There Is No Shipping Information About My Package.
This Is Your Tracking No, It Needs Some Time To Show The Information On The Internet And We Will Try Our Best To Help You Get Your Package In Time.
Q2: Shortage Problem
A: We Tried To Send 100% Of Your Order, But Maybe One Or Two Items Are Out Of Stock. To Save Time We Will Send Your Directly. B: We Did Credit In Your Account. You Can Use It In Your Next Order. C: Would You Like To Change To Other Items.
Q3: Can I Choose Other Shipping Agents?
A: Yes, We Can Transfer Your Goods Through The Company You Required.
Q4: Can I Put My Own Branding On The Package You Send?
A: We Have Our Own Branding. We Can Make Your Own Branding But You Need To Order Each Style For More Than 240 Pieces And You Need To Pay For Paper And Provide Design.
Q5: The Time To My Country
A:We Have Different Way To Delivery Your Goods With Different Time And It Usually Takes About 4-7 Working Days.
Q6: The Shipping Cost
A:Shipping Cost Depends On The Weight Of The Order, We Also Need To Pay This Money To DHL Or Fedex. First 0.5kilos Is 15-20 Usd, Following 0.5kilos Is 4-6 Usd, So You Buy More, The Shipping Cost Is Cheaper.
Q7: When Can I Get Tracking Number, Packing List? I Haven't Received It Now
A:We Will Send Your Goods Within 24-48 Hoursafter Receiving Your Payment, When Your Merchandise Are Sent, We Will Send Information To Your Registered Email.
Q8: What Time Will My Order Be Sent?
A: Usually 48-96 Hours Or So, If You Order Many Items, We Maybe Need 2-5 Days To Prepare, If You Ask A Lot Of Product With Swarovski Crystal Element Will Tart 1-2 Days. Anyway, We Will Try Our Best To Delivery Your Items Within 48-96 Hours After Receipt Of Your Payment.
Q9: Wrong Items
A: We Are Sorry. We Will Send You This Product Again With Your Next Order.
Q10: Can You Delivery To My Country?
A: All Countries We Can Send, United States, Ingleterra, French, Spain, Mexico, German, Ect The Country That Have DHL, We Can Ship Without Any Problem.

3.Return & Refund

Q1 :How To Refund For Missing And Broken Ones?
A:Our Quality Rule Is Very Strict. If Any Damaged Items Are Caused By Long Term Delivery, Just Email Valid Pictures To Info@ijoyen.Co. Uk Within 7 Days After Receipt Of Your Goods. Then Our QC Department Will Forward Your Pictures To Account Department, To Ask Compensation For You.
Q2: When Will You Refund Me The Broken And Missing Items?
A:After We Confirm It, We Will Do Credit In Your Account.
Q3: Size Problem
A: Dear Friend, Our System Are Improved Now. When You Order, Please Leave Us A Message Or Send Mail To Info@ijoyen.Co. Uk The Sizes You Want And We Will Check It To You.
Q4: Quality Is Not Satisfying
A: We Are Sorry For This Problem, Can You Sent Me Picture For Us, We Will Talk With Our Manager Of Production To Solve This Problem. We Will Give You Some Discounts For your Next Order. Sorry Again.

4.Payment

Q1： Payment process
Please Check The Following Payment Directions For Your Reference By Logging Into Your Account.
Login -> My Orders -> Pending Orders -> Checkout By PayPal (Or Credit Card) -> Pay - OK And We Accept Paypal, Western Union Or Bank.
Q2 ：What kinds of payments are accepted?
We accept the following forms of secure payment:
(1) PayPal
(2) Credit card: Visa / MasterCard / JCB
(3) Bank Transfer
Q3 ： Why do I need to verify my payment on my order?
Our system checks a random amount of orders to ensure that they were placed by an authorized user of the payment method selected.